Booking Policies

Please review our booking policies and appointment requirements before making a booking, and use our braid guides to choose your size and length.

Booking Policy

Policies & requirements

01

Deposit Policy

A 25% non-refundable deposit is required to secure all appointments. The remaining balance is due on arrival at your appointment.

02

Late Policy

Clients are provided with a 15-minute grace period. Appointments exceeding 15 minutes late may be cancelled, shortened, or rescheduled at our discretion.

03

Cancellation Policy

A minimum of 48 hours' notice is required for all cancellations and rescheduling requests.

04

Refund Policy

Deposits are non-refundable. All remaining payments are due at the time of your appointment. Refunds are not provided for completed services.

05

Before Your Appointment

To ensure the best possible results, please arrive with your hair washed, detangled and thoroughly blow-dried unless otherwise advised.

  • Hair must be clean and free from product build-up.
  • Unclean hair will not be serviced.
  • Please arrive on time for your appointment.
  • No extra guests are permitted unless approved prior to the appointment.
  • Clients may bring their own hair extensions or purchase extensions through us.
Visual Reference

Braid Sizes & Length Guide

Use these guides to choose the braid size and length you would like before booking. For reference only.

SmallFinest · most braidsMediumBalanced · most popularLargeThicker · quickest
Braid Size Guide
Shoulderapprox. 14–16″Mid Backapprox. 22–24″Waistapprox. 28–30″
Braid Length Guide